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Frequent Questions

#1 Tip on how to ensure your envi heater turns on correctly! Make sure the Heater is securely mounted to the wall. You will know it is mounted properly when you hear it "click" into place.

My Envi isn't working. Where can I troubleshoot?
Click Here.

 

How economical is it to run the envi heater?
What size room and to what temperature will the envi heater warm? 
Does the Envi Heater have a Underwriters Laboratory UL or Intertek ETL safety listing?
Where can I find a fully dimensioned line drawing/cutsheet for the Envi Heaters?

What type of heater is an envi heater?
How does the envi heater work and why is it so effective?
Is the envi heater safe for my children, elderly guests or pets?
Does the envi heater provide a healthier living environment?
How do I install the envi heater?
Where should I install the envi heater?
Can the envi heater be installed in my bathroom?
Will the envi heater complement my room décor?
How reliable is the envi heater?
Can the envi heater be left on for 24 hours a day, 7 days a week?
How can the envi heater be controlled?
Do you ship to Canada?
How can I hardwire the envi wall mounted heater?
How long is the cord on the envi wall mounted heater and does it have a right angle plug?
What type of wall can the Envi be mounted on?
What are the dimensions of the Envi?

How do I install the envi heater?

In a few minutes an envi can be easily mounted to a wall with the included mounting kit. Every heater has a D.I.Y installation kit with a mounting template built right into the packaging.  All you need is a screw driver to install it and the easy to follow instructions make installation a breeze.  Please see the instructions page for more detail (click here). Also, check out the installation video below!

 

How does the Envi Heater work and why is it so effective?

So there’s been a lot of buzz about the Envi Heater in the area of energy savings and safety benefits, but how does the technology even work and why is it so effective? Unlike a central heating system and portable fan Heaters, which use forced air heating, the Envi Heater creates a natural circulation of warm air within a room. They mount flush to the wall about six inches off the floor. Inside the heater is what we call Stack Convection Technology, which allows cold air from the floor to be naturally drawn up inside the unit and then passed through dual heating stacks which causes rapid heating of the air, which rises naturally out of the top of the unit. It’s this patented Dual Stack Convection technology that allows the Envi Heater to be more efficient, more effective and safer than any other heater you can find on the market today.

What size room will the Envi Heater be able to heat and how hot will it get? 

The number one question we get is “how big of a room does the Envi heat and how hot will it get?” The Envi is designed to heat an average room of about 10 by 15 feet. So roughly 130 - 150 square feet in a room with adequate insulation. This 475 watt Heater was designed to heat your room to a comfortable level, even in the coldest regions. In rooms that have inadequate insulation, or a lot of windows you might want to adjust that figure to a lower ratio though. You can add as many Heaters as you want to heat any size room and if you want to heat rooms with little to no insulation or perhaps a sunroom with all windows, we recommend a ratio of one Envi Heater per 60 – 80 square feet. The general temperature range that you can expect is between about 65 - 75 degrees depending on the size room and insulation. You can always call or email our team to help you if you need more detailed answers for your situation. 

 

How economical is it to run the Envi Heater?

The number one question we get is “how big of a room does the Envi heat and how hot will it get?” The Envi is designed to heat an average room of about 10 by 15 feet. So roughly 130 - 150 square feet in a room with adequate insulation. This 475 watt Heater was designed to heat your room to a comfortable level, even in the coldest regions. In rooms that have inadequate insulation, or a lot of windows you might want to adjust that figure to a lower ratio though. You can add as many Heaters as you want to heat any size room and if you want to heat rooms with little to no insulation or perhaps a sunroom with all windows, we recommend a ratio of one Envi Heater per 60 – 80 square feet. The general temperature range that you can expect is between about 65 - 75 degrees depending on the size room and insulation. You can always call or email our team to help you if you need more detailed answers for your situation. 

 

Is the Envi Heater safe for my whole family and pets?

When it comes to home comfort, nothing is more important than the safety of your children, pets, and family. So every winter, one of the most common questions we’re asked is whether the Envi is okay to use around the kids, elderly and pets. The answer is a resounding yes! This is one of the most incredible features of the Envi Heater. It has no exposed heating elements and even the front of the heating unit remains perfectly safe at close to room temperature. Envi Heaters feature an automatic thermal cutoff as well as an additional Wall-sense switch that is unique to the Envi and provides another layer of safety for the home owner. Each and every unit is subjected to multiple electrical safety and quality control tests, right here in the USA.  This is all done to ensure that when you install your Heater it will be in perfect working order and will provide you with risk free heating for years to come. Your mind can be at ease knowing fire safety and quality are our number one priorities. The Envi is designed, certified and tested to UL Listing 2021 and to CSA Standard C22.2 Number 46 for Canada. 

How does the Envi Heater provide a healthier living Environment?

One of the biggest things on everyone’s minds these days is their health. With indoor pollution on the rise, we decided to design something different by creating a Heater that was not only good for the planet but good for you! Envi Heaters eliminate many of the issues that cause people to suffer from allergies and dust. That’s because we use pure, natural convection to circulate the air rather than a fan that kicks up and blows dust and allergens around your house all day long. With the Envi heater you also can stop using the dust filled ductwork of your central heating system and provide a cleaner more natural heating environment for your family. Even those who suffer from Dry-Eye-Pain or skin conditions can experience relief during the heating season when they use Envi Heaters because the low wattage technology provides a much gentler warmth and won’t dry out the air which causes irritation to your eyes and skin. 

 

 

 

 

 

 

 


 

What size room and to what temperature will the envi heater warm?
A room about 10 ft long by 13 to 15 ft wide (130 -150 square feet) with average insulation. Our 475 watt envi heater has been specifically designed to heat an average room measuring 130 - 150 square feet in floor area, to between 68 and 72 degrees, even in the coldest parts of the country. In rooms that have one or more of the following conditions: inferior insulation, many windows, staircases leading upwards, adjoining rooms that cannot be closed off (open plan). outside entrances or no other heat source - this ratio may have to be lowered slightly to about 100 square feet. For rooms with above average insulation or warmer climates this ratio might be able to be increased. You can add as many heaters as you like to heat any size room, home or office. For rooms with no insulation or for rooms such as sunrooms with entire walls made of glass we recommend a ratio of one 475 watt heater per 60-80 square feet of floor area.

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How economical is it to run the envi heater?
It is one of the most economical heaters on the market today. Because the heater is of such a low wattage (only 475 watts), it uses on average 4 cents of electricity per hour to operate* depending on the region. This compares well with other space heaters that use up to 18 cents or more per hour.
(* 4c/hr is based on the US national average of 10 cents per KWh)

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What type of heater is an envi heater?
An electric, wall mounted, fanless, 100% pure convection space heater.

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How does the envi heater work and why is it so effective?
Unlike a central heating system and portable fan heaters, which use forced convection, the envi wall mounted heaters create a natural circulation of warm air within a room. They are mounted flush to the wall with an air gap built into the heater. Cold air is then drawn (inducted) into the air gap inside the heater where it flows through dual heating stacks, causing rapid heating of air as it rises out. It is this Stack Convection technology that allows envi wall mounted heaters to be more efficient, effective and safer than radiator, fan, ceramic, gas, oil filled, baseboard and other types of heaters.

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Is the envi heater safe for my children, elderly guests or pets?
Yes! This is one of the key features of the envi heater. The envi heater has no exposed elements and operates at a safe surface temperature of approximately 90°F. Envi wall mounted heaters feature an automatic thermal cutoff, and each and every unit is subjected to several electrical safety and quality control tests.  These are done to ensure that when you take possession of your heater it will be in perfect working order and provide you with risk free heating for years to come. Your mind can be at ease knowing fire safety and quality are our number one priorities.

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Does the envi heater provide a healthier living environment?
Yes! Envi wall mounted heaters eliminate the usual problems connected with allergy sufferers and dust disturbances; envi wall mounted heaters do not use a fan. Additionally, the low wattage of the heater, and low temperature heating core, does not allow the air to dry out. Even sufferers of Dry-Eye-Pain syndrome can experience relief during the heating season by the reduction of dried out air, and airborne particles normally blown about by other heating systems.

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Where should I install the envi heater?
For maximum efficiency, the envi heater should be installed as close to the floor as possible (6-8 inches is ideal), however, installation up to 18inches off the floor is acceptable for smaller rooms. We recommend that all heaters be mounted on an interior wall away from open doors and windows. For best usage, you would want a 3 ft clearnace above the unit, free from picture frames, switches or windows.

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Can the envi heater be installed in my bathroom?
Yes, Envi wall mounted heaters offer one of the safest bathroom heaters on the market. There are no exposed elements, thus eliminating any fire risk from accidental contact with towels or clothing. Additionally, the maximum surface temperature of the heater is only 90 deg, thus diminishing the risk of children or seniors being injured. Envi wall mounted heaters are safe even when exposed to moist air or steam. However, please check with your local statutes regarding the use of electrical appliances in bathrooms or wet areas. Some jurisdictions state that electrical appliances must be installed above shoulder height.  Please ensure that any electrical product including the envi is installed and used out of reach of a bath or shower. Fortunately, envi wall mounted heaters can only be securely mounted on a wall, but you should take extra care to wall mount them well out of the reach of children in the bathtub.

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Will the envi heater complement my room décor?
Yes, envi wall mounted heaters are designed to compliment any décor. Using the highest quality materials available, we have created a product that is as stylish as it is functional. With soft touch surfaces and elegant curves the heater is a perfect fit for any style from Contemporary to Victorian. You may also paint the Envi, preferably with a plastic based paint.

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How reliable is the envi heater?
Envi wall mounted heaters are constructed in such a way that they can be left on indefinitely. The heating element is encapsulated within the panel meaning minimal exposure to the air and thus less maintenance problems.  Additionally, envi wall mounted heaters do not need a fan, a high failure rate item on other heaters which must use a fan to blow hot air into a room. Envi wall mounted heaters are backed by a three year manufacturer’s warranty, the best in the industry.

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Can the envi heater be left on for 24 hours a day, 7 days a week?
Yes, envi wall mounted heaters are constructed in such a way that they can be left on indefinitely if needed. High energy heaters are typically oversized for most rooms and are ineffective in circulating warm air evenly around a room. As a result the room develops hot and cold areas. In contrast, envi wall mounted heaters are efficient, low energy heaters that, due to their low operating costs, and robust construction, can be left on for long periods of time heating rooms in a softer, more sustained manner.

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How can the envi heater be controlled?
Right out of the box, envi wall mounted heaters come ready with a temperature sensing, thermostat for easy temperature regulation. The envi does not need any additional items, thermostats or timers, to control the heater.

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Do you ship to Canada?
Yes!  For shipping rates, please call our office 8am - 5pm central time.

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How can I hardwire the envi wall mounted heater?
New for the 2013/14 heating season are the two new Envi Hardwired models HW1012T (with a built-in thermostat) and HW1012N (with no thermostat). We also have a 220 volt model HW1022T (with a built in thermostat) as well as HW1022N (with no built in thermostat).  For hardwiring instructions please see the envi owner's manual

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How long is the cord on the envi wall mounted heater and does it have a right angle plug?
Yes!  New for the 2013/14 heating season, the Envi has a right angle plug. The cord is 6 foot long and we also include a handy cord storage area. A video will be available soon for instructions.

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What type of wall can the Envi be mounted on?
From plaster to wood paneling to any other type of wall, the Envi securely hangs on the wall using the mounting hardware we provide. (Click here)

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What are the dimensions of the Envi? 
All of the Envi models dimensions are 19"w x 22"h x 2"d.

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What is the hardwire gauge of the Envi? 
All of the Envi hardwire models have 16 gauge wiring.

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Does the Envi Heater have a Underwriters Laboratory UL or Intertek ETL safety listing? 
Yes, the Envi Heater is tested, listed and conforms to the following safety listings:

Conforms to UL Std:         UL 2021  (Intertek ETL Mark for the United States)
Cert. to CAN/CSA Std:      C22.2 No. 46  (CSA Mark for Canada)
Conforms to IEC Std:         60335-1 & 60335-2-30  (International)
Conforms to AS/NZS:        60335.1 & 60335.2.30 (Australia and New Zealand)

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Where can I find a fully dimensioned line drawing/cutsheet for the Envi Heaters?
Please refer to the following drawing or download the pdf attachment. These can be submitted to your designer, builder or architect or just used to understand the space requirements you will need for installation.

envi-heater-line-drawing-with-dimensions-cut-sheet.png

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