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Return Policy

Easy 30-Day Returns & Exchange Policy

 

We care about your satisfaction. That's why returns to eheat, Inc. are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to eheat, Inc. within 30 days of the date of receipt, subject to the conditions and exclusions below:

 

Conditions

If any condition is not met, eheat, Inc. reserves the right to refuse the return or to charge up to a 15% restocking fee.

All returns require an RMA number issued by eheat, Inc. by calling 1-800-807-0107 and requesting an RMA with a Customer Service Team Member. You will be issued an RMA number and Return Instructions via email within 2 business days of request submission. Items that are returned without an RMA number cannot be traced and WILL NOT BE CREDITED OR REFUNDED.

You may return any new heater or other items purchased from eheat, Inc. that are "dead on arrival," arrive in damaged condition, or are still in unopened boxes, for a full product refund within 30 days of purchase. eheat, Inc. will not accept returns or exchanges of any product more than 30 days after delivery to customer as registered by the carrier.

Opened box and used items will be charged a restocking fee up to 15% of the full purchase price. To avoid additional fees, all returned items must be in new condition, in their original unaltered box and must include all packing material, mounting kits, manuals and accessories. Customers will be billed per missing or damaged item upon return.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or equivalent model.

Theft/Damaged Items

Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise as registered by the carrier. Signatures are not required on any shipment from eheat, Inc. unless specifically requested by the customer and therefore eheat is not responsible for any theft after the delivery of the shipment as registered by the carrier.

Non-Returnable Items

Any item with a voided warranty as described by the 3 year limited warranty in the product manual is not eligible for a return.

Shipping

Customers are responsible for all shipping costs associated with returning any item(s) to our Returns Department and are recommended to insure all returns for a minimum of $100 with shipping carrier in order to avoid further fees in the event of damage during shipment.

Refunds

Once we receive and inspect your item(s), we will credit your account according to the policy as listed above. Please allow up to 10 business days for a credit to appear on your account after confirmed receipt by our Returns Department.

Cancellation

If you wish to cancel an order and are able to phone in this request before 1pm (Central Standard Time) of the same business day of the order, the order will be voided. Orders that are cancelled after shipping has occurred will be treated per the return policy stated above.

Liabilities

eheat, Inc. is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.