eHeat

If for any reason you desire to return merchandise to eheat you may do so within 60 days of order for a product refund. All returns require an RMA number to be issued by eheat at which must be arranged in advance. If the product is returned free from defects without the need to refurbish there will not be a restocking fee.

All products need to be inspected for shipping damage as soon as they arrive. There is a 28 day time frame in which damage claims can be filed with the shipping agent. All damage claims reported to eheat after this time frame has expired will not be honored.

A full product refund is conditional on the product being returned in an unmarked and unused condition with all accessories attached. A refurbishment fee of 15% may be levied for any products that are marked, abused and/or have missing parts. Products that are not returned in the original factory packaging and products that are damaged do NOT qualify for the 60 day money back guarantee. It is the responsibility of the customer to pay for shipping and insurance on all product returns.

How and where do I send returns?

The return address is as follows:

eheat, Inc. RMA # ___________
22955 Tomball Pkwy
Suite 17
Tomball, TX 77375

Order Cancellation

If you wish to cancel an order and are able to phone in this request before 5pm of the same business day of the order, your order will be voided and no transaction fee will be charged. Orders that are cancelled after shipping has occurred will be treated per the 60 Day Return policy stated above. All returns require an RMA number to be issued by eheat which must be arranged in advance. Any item returned without an RMA number will be refused by our Returns Department.

Orders placed outside of the contiguous United States should call 1-800-807-0107 for a discounted shipping rate.