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Safety Recall Notice (Envi Heaters Sold between July 2015 and August 2016)

A small number of Envi heaters sold between July 2015 and August 2016 contain improper wire crimping that can cause the unit to overheat, smoke, or melt, posing a burn hazard. We have received a limited number of reports of these heaters smoking and melting. Therefore, in cooperation with the United States Consumer Product Safety Commission and Health Canada, eheat is voluntarily conducting a safety recall, contacting potentially affected customers, and urging them to register for refurbishment/repair of their heater(s).

In order to determine whether your Envi heater is subject to this safety recall, please visit http://www.recallrtr.com/wallheater. Through the website, we will determine if your heater is affected by the recall. If it is determined that your unit is subject to this recall, we will assist you in returning the heater to us where it will be refurbished, repairing any potential safety problem, and then returned to you. If you prefer, you may verify that your unit qualifies for this safety recall by telephone at 1-888-803-0513.  

We urge you to immediately contact us through the website above in order to determine whether your specific heater is affected, and if so, to arrange for it to be refurbished and repaired. We apologize for any inconvenience that this causes but your safety is paramount and we urge you to respond as soon as possible.

Sincerely,

eheat Customer Service

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