Frequently Asked Questions

Find quick answers by selecting a topic below.

Envi Product Questions

The Envi uses patented Dual-Stack Convection Technology. Cool air enters from the bottom, warms inside the unit, and rises gently through the top vent — heating the entire room evenly without a fan, dust, or noise.
Installation typically takes 5–10 minutes using the included Snap-n-Go mounting kit. A wall template is included in the box to help you mark exactly where to drill, ensuring a perfect fit without measuring headaches. Just mount the brackets, hang the heater, and plug it in — no electrician needed for plug-in models.
Yes — the front stays cool to the touch, so you can place furniture in front or beside it. Just keep the top and bottom vents unobstructed for airflow.
Yes — the Envi is completely silent and safe, making it ideal for bedrooms. Bathrooms are also fine as long as the heater is installed outside the splash zone and local electrical codes are followed.
Yes. The Envi is engineered for continuous, safe operation with no moving parts. The internal thermostat will regulate your room temperature like a central system thermostat.
Yes — the Envi works great in garages, workshops, RVs, motorhomes, cabins, finished basements, and offices. Just mount it on the wall and ensure proper airflow.
Performance is identical; the only difference is how you connect the heater:
  • Plug-in: Standard outlet, easiest setup.
  • Hardwired model: Installed directly into the wall by an electrician for a clean, permanent look.
  • Note: We offer 120v and 220v options; 220v models are strictly for specific electrical setups.
No. Only the Smart Envi and Smart EnviMAX models feature the digital display and Wi-Fi connectivity required for the app. Standard Envi and EnviMAX heaters utilize a dial thermostat with simple low, medium, and high comfort settings.
The Envi uses natural convection to warm spaces effectively:
  • 500W model: Heats up to 150 sq ft (10' × 15').
  • 1000W model: Heats up to 350 sq ft (18' × 19').
  • For rooms larger than 350 sq ft, use two heaters for consistent, comfortable heat.
At 500 watts, it costs approximately 5¢ per hour to operate (based on $0.10/kWh). Most customers reduce their heating bills by 20–50% by heating rooms individually and turning down central heat.
Yes. The Envi has no fan, so it operates at 0 dB. It is perfect for light sleepers, nurseries, offices, and anyone who wants quiet comfort.
No. Because the Envi uses natural convection (no fan), it doesn’t blow dust, pollen, or pet hair. It also doesn’t burn oxygen or dry out humidity, making it healthier for allergies, asthma, and sensitive skin.
Yes. Many customers use the Envi as their primary room heater. Its low energy use, silent operation, and safe design make it a superior alternative to portable space heaters and an efficient supplement to central HVAC.
Convection heaters warm the room naturally by circulating air without a fan. This provides even heating, silent operation, lower energy use, and no dust blowing for better air quality.
It eliminates major risks by using a cool-touch surface and a wall-mounted design that prevents tipping. Crucially, the Envi conforms to UL Standard 2021. It provides peace of mind with no exposed heating elements and a built-in thermal cutoff, making it a safe choice for families.

Orders & Shipping Question

All models share a sleek profile of 19.3" W x 22.2" H. However, the depth varies by power:
  • 500W models: 2.1 inches deep.
  • 1000W models: 3.1 inches deep. Both are designed to blend seamlessly into any room without obstructing walkways.
A good rule of thumb is one 500W Envi per 150 sq ft or one 1000W Envi per 350 sq ft. For whole-home heating, install one in each bedroom/living area for targeted efficiency.
  • 3-year manufacturer warranty.
  • 30-day return policy.
  • U.S.-based support team.
Note: Factory Refurbished units have a 15-day return window and 180-day warranty.

Other Products Questions

No. Only the Smart Envi and Smart EnviMAX models feature the digital display and Wi-Fi connectivity required for the app. Standard Envi and EnviMAX heaters utilize a dial thermostat with simple low, medium, and high comfort settings.
A mild “new heater” scent is normal for the first 48–72 hours. To clear this quickly, we recommend setting the heater to its highest temperature during this break-in period. After this, the unit operates odor-free, even with 24/7 use.
Yes, the Envi is one of the safest heaters available:
  • Surface stays around 90°F (cool to the touch).
  • No exposed heating elements.
  • Will not burn skin, walls, or furniture.
  • Built-in thermal cutoff.
  • Perfect for children, elderly rooms, pets, and nurseries.

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